Accommodation Policies

Check-In Time 03:00 PM I Check-Out Time

10:00 AM

Accommodation -Terms and Conditions

1 . Check in Rooms are available as from 15:00hrs on the day of arrival. All guests are requested to check in on or before 23:00hrs on the day of arrival. If you for see any problem or difficulties please do inform reception immediately. To maintain safety of our residents and our staff the

Guesthouse reserves the rights not to accept check-ins after 22:00hrs.

2.            Check Out Check out on the day of departure is strictly at 1 0:00 am to maintain the smooth operation of the Guesthouse. An additional charge of El 0.00 per every hour or part of, will be levied to guests who check out after 10:00am. Please discuss your needs and make the necessary arrangements with us. Please note that on check out a routine inspection of your room will be undertaken by staff to ensure that all is satisfactory.

3.               Payment Policy a. A valid credit card may required at the time of booking to

guarantee any accommodation reservations and any deposit required. The booking card must be completed and handed over to Reception. We reserve the right to ask for an ID as part of our security check. b. Full payment for your accommodation cost is required and authorised against a valid credit/debit card at the time of check in. c. The balance of any extra and related costs during your stay will be charged against your debit/ credit card at the time of check out. Your credit/debit card is also used as a guarantee for any other costs. d. Special Note- Please note that any damages/ breakages to Hotel rooms/properties will be charged to your credit/debit card as this is declared as a direct condition of your booking and stay at the Hotel (see clause 6) e. We accept the following credit cards: MasterCard, Visa and American Express. We accept the following debit cards: Visa/DeIta, Maestro, Solo and GBP currency only. f. Cheque payment is not acceptable (except if you have an approved credit account with us). g. We reserve the right not to accept cash as payment in the absence of an ID check.

4.               Cancellation Policy Our cancellation policy is 7 days prior to arrival. Any cancellations made after this time will be charged at the full rate for the stay. For group/block bookings provisional bookings that are not secured or guaranteed with a deposit are valid for 2 hours only after which they will be released back to open sale without notice. Rooms that are not named or secured on a booking with a deposit will automatically

be released 6 weeks prior to arrival date this will be without notice.

5.               Damages Policy Any person who irresponsibly negligently or intentionally causes damage to the Hotel premises/ properties shall be liable for damages sustained by the Hotel, including the Hotel's loss of revenue resulting from the inability to lease rooms while the damage is being repaired. Such costs will be charged to your debit/credit card (see 3.0)

6.               Room Keys All keys must be returned to Reception and handed to the Receptionist on check out. Failure to do so may mean a charge of up to £150 (depending on the key) will be made against your credit/debit card.

7.               No Smoking Policy The hotel operates a strict no SMOKING/VAPING policy on its premises including bedrooms, commercial rooms, toilets/wc, bathrooms, bar, conference rooms, corridors and restaurant. This is in line with current statutory fire regulations legal requirements. Regular inspections are carried out by staff. A fine of £200.00 will be levied to any person found to be/ have been smoking/vaping in any part of the Hotel. The Hotel reserves the right to evict any guests for noncompliance of this legal requirement and may duly report the incident to the Police. Any guest tampering with the fire/smoke detector system will be considered to be committing an offence and will be reported to the Police

and asked to vacate and leave the premise with immediate effect. Cost against any damage or reconstruction of the safety system will be charged as an additional cost.

8.               Pet Policy We do not accept any pets for overnight stays.

9.               Housekeeping Policy We provide a daily housekeeping service between the hours of 10am-2pm, if guests require any house keeping they must inform us by 10pm the night before.

10.           Complaints/CompIiments Should you have any concerns/complaints regarding

your room or our service you are required to inform us immediately so that we can solve matters swiftly, otherwise complaints/concerns are investigated and we will inform you of its outcome accordingly. We would also welcome your compliments.

1 1 . Zero-tolerance to abuse, threats and aggression The Hotel adopts a zerotolerance to any abuse, threats and aggression directed to its employees. We usually notify the Police on such occasions.

12.           Security and Safety In the interest of security and safety for our guests and our

premises we do operate a policy of regular inspections- day and night. Any untoward activity or those that we suspect or consider to be unlawful will be reported to the Police.

13.           Special offers For those staying with us for a prolonged period we may offer a 10% discount on the room rate providing the following conditions are met They book directly with us They pay upfront in full They cannot cancel or amend their booking once it has been made. This and other special offers are valid only for the period they are set for. Please contact us for more information.

14.           All reservations made online through our website are on a "provisional booking basis" in the unfortunate event that the room you have reserved is not available on the date(s) selected we will contact you to offer any alternatives available or to cancel your reservation.